01

Account & Access

• Use your own player account and provide accurate account information.
• Keep your account password and assigned game credentials private.
• Use only the game credentials and access links provided for your account.
• Contact Player Support Chat if you believe your account or credentials have been compromised.

02

Deposits

• Select an available game, payment method, and wallet before sending payment.
• Enter the correct amount and upload the required payment proof for the request.
• A submitted deposit remains pending until an Admin or Agent verifies it.
• Do not treat a pending or rejected submission as credited game funds or points.

03

Brahma Balance

• Brahma Balance is updated through verified Brahma Deposits and applicable reward flows shown by the platform.
• A Brahma Play request requires enough available balance when it is submitted and processed.
• A successfully verified Brahma Play request debits the approved play amount through the existing balance workflow.
• Wait for verification and the related notification before treating a request as completed.

04

Game Credentials

• Game credentials are provided after successful processing where the selected workflow requires them.
• Check Notifications for the assigned game username, password, loaded points, and available Play action.
• Use the credentials assigned to your account and keep them private.
• Open games through the configured Play link supplied by the platform.

05

Cashouts & Withdrawals

• Select one of your available game accounts and enter the requested cashout amount accurately.
• Choose a supported payment method and provide either a wallet address or cashtag, or upload a wallet QR image.
• Cashout requests begin as pending and remain subject to the existing staff review workflow.
• Follow platform notifications for updates to your request; submission does not guarantee approval or a specific processing time.

06

Promotions & Spin

• Use the Spin Wheel only when the launcher shows that an attempt is available.
• Spin availability depends on the platform’s current eligibility and verified-event rules.
• The configured Spin system determines each result and applies the corresponding reward behavior.
• No particular Spin reward, bonus, badge, or winning result is guaranteed.

07

Support & Conduct

• Use Player Support Chat for help with your account or a pending request.
• Keep support messages relevant and provide accurate details when a request must be checked.
• Do not submit false payment information or attempt to access another player’s account or credentials.
• Use the platform controls and request workflows as presented for your authenticated player account.